Buyer Beware – Poor Quality and Customer Service
I regret my decision to work with this supplier. Despite receiving defective silicone samples, they refused to acknowledge the quality issues and instead blamed external factors without providing proof. Attempts to resolve the matter through clear communication were met with dismissive responses and unsubstantiated claims.
When I escalated the issue to Alibaba, I ultimately received a refund through Trade Assurance, but only after significant effort. This experience has shown that the supplier lacks both quality control and commitment to customer service.
I strongly advise potential buyers to exercise caution and carefully review any evidence or claims made by this supplier. Based on my experience, I cannot recommend them.